© 2004 Cayman Business
Systems
Rev:
Pre-G3 - Rendered Thursday,
February 12, 2004
Slide 225
Elsmar.com --- The
Cove!
8-Disciplines Problem Solving
Implement Permanent Corrective Actions
•Once permanent
solutions are in place, document the changes. In addition, all customers need to be informed about what actions were
taken. In most cases, some type of training is
required to institute permanent corrective actions. Training may be required to implement a product design or
process change. In addition, implementation
of the permanent actions may need to include the effect on design or process issues. In manufacturing,
maintenance personnel often need to be informed
of the changes.
•
•Another important part
is to correct the obvious. This includes correcting defective parts already produced, changing product
design, changing tooling, reworking
defective machines and/or equipment, revising ineffective operating systems or working with and/or replacing suppliers.
•
•Contingency actions
should be identified if for some reason the permanent actions cannot be implemented. For example, in
manufacturing a recommendation to single
source a part may be recommended. But, if one vendor is unable to meet the increased productivity
alternate action is necessary. Contingency
actions based upon risk assessment are essential to the success of permanent corrective actions for customer
protection and problem solution.