© 2004 Cayman Business
Systems
Rev:
Pre-G3 - Rendered Thursday,
February 12, 2004
∞This next step in the Problem-Solving Process is the
seventh step. It is important to understand
what in the process allowed the problem to
occur. A cause-and-effect
diagram can be used to outline the reasons the problem occurred. By asking “Because?” the
C&E diagram can be constructed.
•
∞Another effective tool is a process flow diagram. The
process flow of the manufacturing or
engineering process can be effective in identifying
where in the process the problem could have been prevented. To prevent recurrence of the problem, most of
the time a change to the management system will
be required. Managers must understand why
their system allowed a problem develop. The same system will allow future problems to occur.