Customer Satisfaction Metrics
Warranty
Labour claims
Concerns reports
Nonconforming material reports
Corrective actions
On time delivery
Tech calls
Customer rating
Returns
PPM
Response time
On-site representative
Market share
Cost control (total cost)
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APQP
Forum Discussions
The. Deming PDCA Cycle
QMS Implementation
FMEA Information
APQP Information
Auditing Information
8-D Problem Solving
Statistics
Error Proofing (Poka Yoke)
Brainstorming
Identifying Waste
Pull Systems
Lead Time Reduction
Planned Maintenance
Quick Setup
Discovering Change
Process Capability - Cp vs. Cpk
Histogram. Animation
Process Loop Animation
Taguchi Loss Function
Fishbone / Cause and Effects Animation
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