Slide 52 of 200
Technically there are internal and external product audits. External audits are not normally described as audits, but they can be called audits. Especially in service companies.
Door to door surveys
Product mail response forms
Location surveys (grocery stores, shopping malls, etc.)
A product audit is an assessment of the final product or service and it s fitness for use evaluated against the intent of the purpose of the product or service. I.e.: Does it meet requirements?
May be performed by:
One of your customers.
Also see 7.4.3 in ISO 9001:2000, and 4.6.4 in QS-9000.
Internally as a Dock Audit (QS-9000 requirement).
Internally as Final Inspection .
External product audits are typically oriented to a specific customer.
In military manufacturing this used to be called Source Inspection .
ISO 19011 - Quality and Environmental Management Systems Auditing
The. Deming PDCA Cycle
8-D Problem Solving
Error Proofing (Poka Yoke)
Lead Time Reduction
Process Capability - Cp vs. Cpk
Process Loop Animation
Taguchi Loss Function
Fishbone / Cause and Effects Animation