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A Quality Management System?
From ISO 9000:2000
3.1.1: Quality: Degree to which a set of inherent characteristics (3.5.1) fulfils requirements (3.1.2)
3.1.2: Requirements: Need or expectation that is stated, generally implied or obligatory.
3.2.2: Management System: System (3.2.1) to establish policy and objectives and to achieve those objectives.
3.2.3: Quality Management System: Management system (3.2.2) to direct and control and organization (3.3.1) with regard to quality (3.1.1)
3.3.1: Organization: Group of people and facilities with an arrangement of responsibilities, authorities and relationships.
3.5.1: Characteristics: Distinguishing features
ISO 19011 - Quality and Environmental Management Systems Auditing
The. Deming PDCA Cycle
8-D Problem Solving
Error Proofing (Poka Yoke)
Lead Time Reduction
Process Capability - Cp vs. Cpk
Process Loop Animation
Taguchi Loss Function
Fishbone / Cause and Effects Animation