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Slide 148 of 200

Notes:

Registrar Audits II

  • I have now been through 2 registration audits to ISO 9001:2000. Each was a bit different. One was relatively focused on the stated requirements of the standard. The other was more focused upon performance .

  • How many times is a quote revised?
  • Sometimes as many as 2 or 3 times.
  • Is that a lot? Is there any way - shouldn t you get better or more complete information on customer needs and requirements up front so you don t have to requote so many times? Requotes cost you money, you know. I mean, if you re asking the right questions...