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Good Auditing Practices
Ask the right person!
Speak clearly and simply. Use local language.
Look at the person - in the eyes!
Rephrase your question if the auditee doesn t seem to know what you re asking.
Don t talk down to anyone.
Smile and be relaxed. We re all friends!
Be unemotional and impartial.
Don t get excited or fix blame .
Avoid interrupting an auditee.
Don t look for trouble - Find the facts
Say Thank You!
ISO 19011 - Quality and Environmental Management Systems Auditing
The. Deming PDCA Cycle
8-D Problem Solving
Error Proofing (Poka Yoke)
Lead Time Reduction
Process Capability - Cp vs. Cpk
Process Loop Animation
Taguchi Loss Function
Fishbone / Cause and Effects Animation