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General Things To Know and Do
Auditors are NOT trying to test your memory. If you have to look something up in your documentation, tell the auditor. The auditor will then tell you whether to look up the information or not.
Only answer the auditor s question. Do NOT volunteer information. Do NOT try to help the auditor with additional information.
Answer with the shortest, simplest answer you can think of. If you can answer with a Yes or No, that s all you should do.
Don t try to explain things unless the auditor asks you to. The auditor will ask questions to help him/her understand. Your job is to only answer questions asked.
Do not tell stories or speculate what may happen.
If there is any documentation which you are using that you think or know is not correct, contact your supervisor immediately! Before the audit!
ISO 19011 - Quality and Environmental Management Systems Auditing
The. Deming PDCA Cycle
8-D Problem Solving
Error Proofing (Poka Yoke)
Lead Time Reduction
Process Capability - Cp vs. Cpk
Process Loop Animation
Taguchi Loss Function
Fishbone / Cause and Effects Animation