Not isolated, consistently found such as a procedure consistently not being followed
Minor
Significant number of minor nonconformances indicating system weakness
3 to 5 Minors in one element or procedure *MAY* make a Major - but - this is a rule of thumb for companies under 150 folks. Larger companies will typically have more minors than smaller companies. So - this is somewhat subjective.
Finding
Very minor problem; isolated incident
Needs to be addressed
Observation
Opportunity for improvement
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ISO 19011 - Quality and Environmental Management Systems Auditing Forum Discussions
