∞From
ISO 9000:2000
∞3.1.1: Quality: Degree to which a set of
inherent characteristics (3.5.1)
fulfils requirements
(3.1.2)
∞3.1.2: Requirements: Need or expectation that is stated, generally implied or obligatory.
∞3.2.2: Management
System: System (3.2.1) to establish policy and objectives and to achieve those objectives.
∞3.2.3: Quality Management System: Management system (3.2.2)
to direct and control and organization
(3.3.1) with regard to quality
(3.1.1)
∞3.3.1: Organization: Group of people and
facilities with an arrangement of
responsibilities, authorities and relationships.
∞3.5.1: Characteristics:
Distinguishing features