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Auditing and Being Audited
Slide 91,  Rendered: 2/13/04
Elsmar.com
Quality Through Process Improvement
Customer
Customer Feedback  
     
Product or
 Service
Machines
Methods
Material
People
Environment
Process Feedback
Feedback is a cornerstone, so to speak, of ISO 9001. The implication throughout the standard is that you will manage with data. When auditing, make sure you consider this.
Only through the evaluation of feedback can one learn and thus improve. Rarely does improvement come through chance. Evaluation requires measurables. No measurables, no evaluation. So - we need to think DATA!