∞Audit Process
∞Sampling
and Objective Evidence
∞Requirements
are found in three and only three places;
•ISO or other standard
•Customer requirement(s)
•Internal Documentation
∞Use
of check list
•Look for compliance
∞Management
style not dictated
∞Disputes,
complaint, and appeal processes
∞Customer
expected to interpret requirements
∞Services
and auditors continually monitored