∞Ask the right person!
∞Speak
clearly and simply. Use local language.
∞Look
at the person - in the eyes!
∞Rephrase
your question if the auditee doesnt seem to know what youre asking.
∞Dont talk down to anyone.
∞Smile
and be relaxed. Were all friends!
∞Be
unemotional and impartial.
•Dont get excited or fix blame.
∞Avoid
interrupting an auditee.
∞Dont
look for trouble - Find the facts
∞Say Thank You!