People Variation and Knowledge
- Knowledge of Total Product
- Knowledge of Customer Requirements
- Methods of Performing Job
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Knowledge is critical in an environment in which we have extreme variation in people.
Vigilance(next slide) is critical in an environment in which we have distractions around us.
Knowledge and vigilance are the two key factors that impact the quality of a job performed by a person. In order to do a job correctly, we first must know what�s expected of us. But, an extremely experienced operator can still make mistakes when vigilan