COURSE Process

• PROCESS FLOW & DATA WORKSHEETS

• QUALITY RESULTS

• PROCESS MEASURES

• PROBLEM DEFINITION

PROJECT

SELECTION

• CUSTOMER QUALITY CONCERN

• HIGH RPPM / REPEAT PR/R�s

• PART IN CONTROLLED SHIPPING

• CHRONIC QUALITY PROBLEM

• HIGH WARRANTY IMPACT

• HIGH COST OF QUALITY

SELECT

TEAM MEMBERS

• GM PRODUCT/PROCESS ENGINEER

• SUPPLIER PERSONNEL (ENGR., MFG,

QUALITY, OPERATORS, ETC)

• PURCHASING

• SUPPLIER QUALITY ENGINEER

• CUSTOMER REPRESENTATIVE

IDENTIFY

POSSIBLE

CAUSES

• BRAINSTORMING

• 5 WHY�s

• CAUSE & EFFECT DIAGRAM

• STORYBOARD

• COLLECT THE DATA

  • RUN CHARTS
  • FREQUENCY DISTRIBUTION
  • PICTOGRAPH
  • SCATTER DIAGRAMS
  • PROCESS CAPABILITY STUDY
  • DESIGN OF EXPERIMENTS
  • PROCESS DISSECTION

ANALYZE THE DATA

SELECT GOOD IDEAS

• GATHER NEW DATA AS NECESSARY.

• DEVELOP ACTION PLANS FOR CONTAINMENT,

CORRECTION, AND PREVENTION.

• DOCUMENT RECOMMENDED CHANGES AND

ACTION PLANS.

• ESTABLISH IMPLEMENTATION TIMING AND

RESPONSIBILITY.

PLAN & IMPLEMENT

CORRECTIVE ACTION

• BASED ON PROFOUND KNOWLEDGE

• OVERCOMING ROADBLOCKS

• ACTION PLANS PROCESSED ASAP

LOOK FOR NEW

OPPORTUNITIES

RECOGNIZE

EFFORTS OF PEOPLE

EVALUATE

AND ADJUST

• EVALUATE EFFECTIVENESS OF THE

ACTION PLANS.

• MEDIAN & RANGE CHARTS

• AVERAGE & RANGE CHARTS

• PROCESS CAPABILITY

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IDENTIFIED A TARGET AREA AT A PRE-COURSE MEETING

• ASSEMBLED THE TEAM

• WILL ALL UNDERSTAND THE CURRENT STATE

• WILL WORK AS A TEAM TO SURFACE OPPORTUNITIES TO

IMPROVE

• WILL TRY TO IMPLEMENT OUR IDEAS AND PLANS ASAP,

FOCUSING ON WHAT CAN BE DONE THIS WEEK.

• WILL CALCULATE THE IMPACT OF OUR PLANS AT THE END

OF THE COURSE. AND

• BEFORE WE LEAVE WILL RECOGNIZE THE EFFORTS OF THE

PEOPLE INVOLVED.

	The. Deming PDCA Cycle	QMS Implementation	FMEA Information	APQP Information
Auditing Information	8-D Problem Solving	Statistics	Error Proofing (Poka Yoke)	Brainstorming
Identifying Waste	Pull Systems	Lead Time Reduction	Planned Maintenance	Quick Setup
Discovering Change	Process Capability - Cp vs. Cpk	Histogram. Animation	Process Loop Animation	Taguchi Loss Function
		Fishbone / Cause and Effects Animation