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Old 6th June 2005, 08:34 AM

Total Posts: 161
definition and tracking of customer disruptions

I am looking more at the clause of the TS16949:2002 stabndard regarding cusomter disruptions and field failures. My thinking is any part that fails at a customers or our custmers' customer is a field failure? If this is so isnt the field failure at the level 1 customer more important. I want to relate the impottance in my tracking system. Also , customer disruption is when a field failure occures and production is stopped because of the field failure. Or is it when all the work has to go another operation such as sorting 100% because of the field failure to prevent disruption. Can someone clearly state this for me? And share their thoughts on tracking such.

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