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Old 15th March 2006, 01:11 PM
RoxaneB's Avatar
RoxaneB

 
 
Total Posts: 3,012
Welcome to the Cove, bdetchevery.

It sounds like the QA Manager has all of the responsibility but none of the authority...in other words, he has the "To Do" list but not the means in which to successfully accomplish the items on it. In order for the goal to be met, he needs both.

Have these goals been communicated to the approvers? Has the QA Manager's boss contacted the approvers to say "Hey...here's what you guys are responsible for when a document lands on your desk or in your inbox"? And if the QA Manager's boss is one of the guilty parties...then there is not much the QA Manager can do. It sounds like management committment is sorely lacking.

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