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Old 8th August 2006, 11:32 AM
AndyN's Avatar

Total Posts: 9,129
Let Me Help You Re: Personnel Not Following Procedures - How do you write up an audit finding?

What is missing here is the 'effectiveness' of the situation. From my 25 years of auditing experience, I can safely say that this type of audit finding is simply insufficient to help management (who probably weren't involved in the audit, anyway) come to a conclusion about what needs to be fixed.

And no, I don't subscribe to the opinion that (internal) audits aren't there to (simply) confirm "we did what we said" - especially with the advent of the ISO 9001:2000 standard. If what's being achieved is a 'quality' result, then the procedure is probably wrong (since when did anyone really write an effective procedure that didn't need some input from the people don't the job?). If the result isn't a quality one, then yes, maybe someone does need to do some form of problem solving.........

O.K I'm in the minority, but then so were the folks who found out the world isn't flat...........


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