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Old 13th November 2009, 06:47 AM
Stijloor's Avatar

Total Posts: 15,334
Re: How to increase the technological knowledge of employees?

In Reply to Parent Post by brahmaiah View Post

I suggest following step by step action for your problem:

1.Identify a few experianced employees who are experts in their trade.

2.Make them adress your staff in groups and speak to them on the nitty
gritty of the processes involved on various products.Make use of even hourly operators who are experts on their operations

3.Copile an FAQ on your products and distribute among staff

4.Conduct a test with objective questions among staff.

5.Inform everyone in advance that the test results of test go into their annual appraisal report.

Tests (written) measure knowledge retention, not necessarily competence.

Thanks to Stijloor for your informative Post and/or Attachment!

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