EN 9100 7.5.1.5 Control of Service Operations

[Angelika]

Hope I am not a nuisance for you all - but trying to working through the EN 9100, one question follows on the heels of the other................

Can anybody give an example as to a service operation i.a.w. 7.5.1.5?

 

[Al Rosen]

Hope I am not a nuisance for you all - but trying to working through the EN 9100, one question follows on the heels of the other................

Can anybody give an example as to a service operation i.a.w. 7.5.1.5?

One example is maintenance of your product.

 

[Justin]

Hope I am not a nuisance for you all - but trying to working through the EN 9100, one question follows on the heels of the other................

Can anybody give an example as to a service operation i.a.w. 7.5.1.5?

We have an FAA certified repair station. Under AS9100, that is what is considered a service operation. If you service your product after market, then you are performing a service operation.

hope it helps

 

[Angelika]

Thanks Al, thanks, Justin.
Somehow I got stuck always having in mind that there is a separate EN 9110 for maintenance. Thank you for bringing me to the right direction.

 

[Mario Alberto83]

Hmmm, I have the very same question...can I perform the maintenance on products provided by me without going through EN/AS 9110?

 

[dsanabria]

Note: There is no 7.5.1.5 in AS9100 Rev C

 

[dsanabria]

Hope I am not a nuisance for you all - but trying to working through the EN 9100, one question follows on the heels of the other................

Can anybody give an example as to a service operation i.a.w. 7.5.1.5?

http://www.sae.org/iaqg/projects/9100_auditor_guidance_material.pdf

Auditor Guidance Material - IAQG
See Section 7.5.1.4

Production and service provision
7.5.1.4 Post-delivery support

In service data contains of statistical information on the use and reliability of parts and components, such as:
• Mean Time Between Failure (MTBF)
• Mean Time Between Unscheduled Removal (MTBUR)
• unexpected shut-off and similar information*.
This information is coming from the operators, and/or maintenance organizations, but also as ‘incident/accident’ information from
Aviation Authorities or Safety organizations

It is recommended that analysis could include comparison of the data with the design specification on the reliability criteria for these parts and components, but also on study and tests (e.g., on failure causes linked with the design specifications)

The actions linked with these are aimed to inform the customers on possible problem.
If an organization has a Design Organization Approval (DOA), this could result in service bulletins, design changes or modified technical documentation

What to look for

Typical examples of technical documentation are:
• Operation Manuals
• Component Maintenance Manuals (CMM)
• Structural Repair Manuals (SRM)
• Illustrated Parts Catalogues (IPC) and
• Maintenance Instructions
but also changes in the design data such as drawings
NOTES:
• Repair schemes should be approved by the Type Certificate holder
• Control of off-site work should cover the conditions in 7.5.1, as applicable, such as but not limited to the work environment, the use of qualified resources, the use of and the measuring of the work carried out by qualified personnel
• Where relevant, this information should be flown down to suppliers

 

[Jeff Frost]

Some organizations have tried to exclude 7.5.1.4 because they do not supply product support in the field. They fail to recognize that if they allow return of product to their facility for repair or rework that this is in fact post-delivery support under 7.5.1.4 and must be address in some form for registration purposes.

 

[dsanabria]

Some organizations have tried to exclude 7.5.1.4 because they do not supply product support in the field. They fail to recognize that if they allow return of product to their facility for repair or rework that this is in fact post-delivery support under 7.5.1.4 and must be address in some form for registration purposes.

If a company does not do outside or offsite repair - they could only exclude "e" of 7.5.1.4. Everything thing else is applicable.

"AS9100 C - 7.5.1.4

e) controls required for off-site work (e.g., organization's work undertaken at the customer's facilities)".

NOTE: If a product does not require servicing (on-site or off-site - AKA Warranty) - then an exclusion can be taken. Use the MRB or NCR process to note pending issues.

 

[Jeff Frost]

If a company does not do outside or offsite repair - they could only exclude "e" of 7.5.1.4. Everything thing else is applicable.

"AS9100 C - 7.5.1.4

e) controls required for off-site work (e.g., organization's work undertaken at the customer's facilities)".

NOTE: If a product does not require servicing (on-site or off-site - AKA Warranty) - then an exclusion can be taken. Use the MRB or NCR process to note pending issues.

Actually you can exclude more items from clauses 7.5.1.4 if it is not applicable to the product supplied. A good example of this would be for companies that build only to customer supplied prints such as a bare printed circuit board manufacture. The board is not populated with electronic components and requires no technical documentation for application in the field and the organization building the board would not have access to in-service data from the customer. Thus you could exclude 7.5.1.4.a, & c.