Hope I am not a nuisance for you all - but trying to working through the EN 9100, one question follows on the heels of the other................
Can anybody give an example as to a service operation i.a.w. 7.5.1.5?
http://www.sae.org/iaqg/projects/9100_auditor_guidance_material.pdf
Auditor Guidance Material - IAQG
See Section 7.5.1.4
Production and service provision
7.5.1.4 Post-delivery support
In service data contains of statistical information on the use and reliability of parts and components, such as:
• Mean Time Between Failure (MTBF)
• Mean Time Between Unscheduled Removal (MTBUR)
• unexpected shut-off and similar information*.
This information is coming from the operators, and/or maintenance organizations, but also as ‘incident/accident’ information from
Aviation Authorities or Safety organizations
It is recommended that analysis could include comparison of the data with the design specification on the reliability criteria for these parts and components, but also on study and tests (e.g., on failure causes linked with the design specifications)
The actions linked with these are aimed to inform the customers on possible problem.
If an organization has a Design Organization Approval (DOA), this could result in service bulletins, design changes or modified technical documentation
What to look for
Typical examples of technical documentation are:
• Operation Manuals
• Component Maintenance Manuals (CMM)
• Structural Repair Manuals (SRM)
• Illustrated Parts Catalogues (IPC) and
• Maintenance Instructions
but also changes in the design data such as drawings
NOTES:
• Repair schemes should be approved by the Type Certificate holder
• Control of off-site work should cover the conditions in 7.5.1, as applicable, such as but not limited to the work environment, the use of qualified resources, the use of and the measuring of the work carried out by qualified personnel
• Where relevant, this information should be flown down to suppliers