Need input on how to handle a Registrar
Situation:
We just received a request from the 3rd party auditor for copies of the completed NCR (Non Conformance Reports) already issued back in 2011 because the registrar can not find the original document.
Note: We received a certificate for AS9100 Rev B and we have been upgraded to Rev C.
The company is informing the auditor that a fee for - finding, sorting, sending and administrative cost could be substantial.
Q. Is this reasonable for a company to request a fee for copies (already submitted to the registrar) from the registrar.
Q. How can a registrar certify a company without all of it's documents (reports, completed NCR etc).
Situation:
We just received a request from the 3rd party auditor for copies of the completed NCR (Non Conformance Reports) already issued back in 2011 because the registrar can not find the original document.
Note: We received a certificate for AS9100 Rev B and we have been upgraded to Rev C.
The company is informing the auditor that a fee for - finding, sorting, sending and administrative cost could be substantial.
Q. Is this reasonable for a company to request a fee for copies (already submitted to the registrar) from the registrar.
Q. How can a registrar certify a company without all of it's documents (reports, completed NCR etc).