COTS (commercial off-the-shelf) Computers - Warranty return rate?

normzone

Trusted Information Resource
We assemble computer equipment using our designs and COTS components. We are currently assessing our warranty return rates. While we are doing all we can to reduce returns, it would be helpful to know how our peers are doing.

Is there any benchmark data available from others who build computers using COTS components? I'm haunting the interweb, looking for data regarding Dell or Frys or anybody who might be in a similar position.

All help appreciated...:bigwave:
 

Marc

Fully vaccinated are you?
Leader
Re: COTS Computers - Warranty return rate?

COTS = Commercial off-the-shelf (ready-made products)?

I doubt anyone here will have any data like that, but you never know.
 

SteelMaiden

Super Moderator
Trusted Information Resource
You might try warrantyweek dot com. I'm not sure if it will be useful but hey, it is better than nothing right?
 

normzone

Trusted Information Resource
Ah, VERY interesting. I have been thinking in terms of percent of product coming back from the customer.

In the Warranty Week article, warranty accruals are calculated as a percent of product sales.

Thanks much for the link.

Norman:agree1:
 
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