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username1313
hi, we are a plastic injection molding compnay and..
im looking for some assistanace related to our contract review process and if there is software of anytype that could be beneficial.
Our process starts with the customer service rep (csr) receving an order from customer.
CSR creates email to warehouse/secondary operations for inventory/lead times and takes their response and forwards to purchasing.
Purchasing checks availability of materials in house/ vendor lead times and sends back to csr.
Csr then forwards to MFG who then will respond to csr with lead times.
csr takes same email and forwards to quality control for revision checks. Once QC returns email response csr confirms requirements and creates a PDF for a "record" , confirms to customer and proceeds to order entry. sometimes customers can order 15parts at a time which requires all the above information. tracking for csr can become difficult with many pending orders and if cst is required to follow up with depts. that dont respond.
thank you for any info
im looking for some assistanace related to our contract review process and if there is software of anytype that could be beneficial.
Our process starts with the customer service rep (csr) receving an order from customer.
CSR creates email to warehouse/secondary operations for inventory/lead times and takes their response and forwards to purchasing.
Purchasing checks availability of materials in house/ vendor lead times and sends back to csr.
Csr then forwards to MFG who then will respond to csr with lead times.
csr takes same email and forwards to quality control for revision checks. Once QC returns email response csr confirms requirements and creates a PDF for a "record" , confirms to customer and proceeds to order entry. sometimes customers can order 15parts at a time which requires all the above information. tracking for csr can become difficult with many pending orders and if cst is required to follow up with depts. that dont respond.
thank you for any info
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