Hello All,
As a newer individual to a company I'm trying to address many areas of the QMS that impact the company overall. I'm currently in a situation where the company I work for has done a poor job with contract review for many years. I'm just now getting them to properly conduct contract review and the thought of rejecting a P.O because they do not match a quote is almost causing hysterics within the sales department.
A counter to rejecting the quote for amendment was that the order acknowledgement sent to the customer would contain the "exceptions" we're taking. I have an issue with this because its essentially passing the sales function onto the customer to acknowledge our acknowledgement letter.
Am I wrong in this thinking? Am I not understanding the ISO standard correctly or applying it too literally?
(We are ISO 9001:2015)
As a newer individual to a company I'm trying to address many areas of the QMS that impact the company overall. I'm currently in a situation where the company I work for has done a poor job with contract review for many years. I'm just now getting them to properly conduct contract review and the thought of rejecting a P.O because they do not match a quote is almost causing hysterics within the sales department.
A counter to rejecting the quote for amendment was that the order acknowledgement sent to the customer would contain the "exceptions" we're taking. I have an issue with this because its essentially passing the sales function onto the customer to acknowledge our acknowledgement letter.
Am I wrong in this thinking? Am I not understanding the ISO standard correctly or applying it too literally?
(We are ISO 9001:2015)