Ford Q1 Revocation Recovery Process

[majician]

It appears inevitable that Q1 will be revoked from at least one of our site codes due to delivery and quality issues from causes other than mfg. Does anyone have a success "template," roadmap or similar guide to recovery? A search on this topic appears to yield no results fresher than 2004, and none include any sort of guidance on the subject of recovery.

 

[randomname]

Might it make sense to work with the customer to understand what it will take and get their input? After all, they're the ones who will determine whether or not you have recovered adequately.

 

[majician]

Yes, of course. At this point however that avenue is yielding crickets as the axe has not yet fallen. I suppose what we're hoping for is a roadmap similar to GM QSB or other logical set of expectations. This does not appear to be a well documented path given the lack of forthright explanations available publicly or via Covisint.

 

[jfries2]

Sorry I don't have a template, but from having experienced this in a past life, plan on performing deep analysis of what went wrong, especially from a systemic viewpoint. Do so in an open and honest fashion with the customer. It may mean a major re-do of one or more QMS processes, e.g. APQP, or Supplier Monitoring. Then prepare your action plan for recovery. Expect to be asked to provide weekly updates on your status. The sooner you can demonstrate that you're on top of this, the better. When your STA arrives to present you with your revocation letter would be a good time to start showing your action plan.

 

[majician]

Good advice jfries and as expected. We are - like many others - complex and segmented geographically and functionally. Systemic analysis on key issues will require a good amount of inter-organizational collaboration which will be good for us in the long run.
Would love to continue hearing from others who've traveled this unfortunate path!

 

[jfries2]

After thinking about this some more, the template or roadmap is the Ford Manufacturing Site Assessment (MSA). As a Q1 supplier I'm sure you are familiar with the MSA. Use it to identify where the weakness(es) in your system occurred that led to the issue causing revocation. Change the affected areas to red status, and document your action plans right in the MSA. This will demonstrate to the customer that you know how to properly use their tool for improvement. Also, help your company to understand that this low point, while painful, should be viewed as an opportunity and a determination to fix issues so that this can never happen again.