The Cove Business Standards Discussion Forums
Go Back   The Elsmar Cove Business Systems and Standards Discussion Forums > >
Forum Username

Elsmar Cove Forum Visitor Notice(s)

Wooden Line

How should customer complaints be handled to comply with ISO 9001?

Monitor the Elsmar Forum
Courtesy Quick Links


Links Elsmar Cove visitors will find useful in the quest for knowledge and support:

Jennifer Kirley's
Conway Business Services


Howard's
International Quality Services


Marcelo Antunes'
SQR Consulting, and
Medical Devices Expert Forum


Bob Doering
Bob Doering's Blogs and,
Correct SPC - Precision Machining


Ajit Basrur
Claritas Consulting, LLC



International Standards Bodies - World Wide Standards Bodies

AIAG - Automotive Industry Action Group

ASQ - American Society for Quality

International Organization for Standardization - ISO Standards and Information

NIST's Engineering Statistics Handbook

IRCA - International Register of Certified Auditors

SAE - Society of Automotive Engineers

Quality Digest

IEST - Institute of Environmental Sciences and Technology


Some Related Topic Tags
iso 9001 - quality management systems
Reply
 
Thread Tools Search this Thread Rating: Thread Rating: 1 votes, 5.00 average. Display Modes
  Post Number #1  
Old 26th July 2007, 10:01 AM
Jason2007

 
 
Total Posts: n/a
Let Me Help You How should customer complaints be handled to comply with ISO 9001?

Hello,

I want to know how ISO requires to handle customer compliants? What is the best way to collect customer compliants? I am also looking for some form to record customer compliants. I appreciate if you have and can share with me?

Thanks.

Sponsored Links
  Post Number #2  
Old 26th July 2007, 10:07 AM
Marc's Avatar
Marc

 
 
Total Posts: 26,668
Re: How should customer complaints be handled to comply with ISO 9001?

To start you out: Some existing Customer Complaints discussion threads.
Thanks to Marc for your informative Post and/or Attachment!
  Post Number #3  
Old 26th July 2007, 10:18 AM
D.Scott's Avatar
D.Scott

 
 
Total Posts: 1,592
Re: How should customer complaints be handled to comply with ISO 9001?

Quote:
In Reply to Parent Post by Jason2007 View Post

Hello,

I want to know how ISO requires to handle customer compliants? What is the best way to collect customer compliants? I am also looking for some form to record customer compliants. I appreciate if you have and can share with me?

Thanks.
Hello Jason,

Welcome to the Cove. As Marc has said, check out the discussions he pointed out. If you still have questions, feel free to post them. I hope you find what you are looking for. We look forward to hearing from you.

Dave
  Post Number #4  
Old 26th July 2007, 10:45 AM
SteelMaiden's Avatar
SteelMaiden

 
 
Total Posts: 4,196
Re: How should customer complaints be handled to comply with ISO 9001?

Also, remember that ISO 9001 does not tell us step by step how to handle cusotmer, complaints, each of us does things in a way that is best for our company, and our customer. The biggest things to keep in mind are a focus on the customer, meeting customer requirements and expectations, customer satisfaction, and corrective and preventive actions.

Welcome to the Cove, let us know as questions emerge, you have been given some good advice on where to start your search.
Thank You to SteelMaiden for your informative Post and/or Attachment!
  Post Number #5  
Old 26th July 2007, 11:25 AM
howste's Avatar
howste

 
 
Total Posts: 5,055
Re: How should customer complaints be handled to comply with ISO 9001?

Quote:
In Reply to Parent Post by Jason2007 View Post

Hello,

I want to know how ISO requires to handle customer compliants? What is the best way to collect customer compliants?
As was mentioned above, there are no hard fast rules for complaint handling. You may want to look at ISO 10002:2004 for guidance. The title is "Customer satisfaction Guidelines for complaints handling in organizations."
Quote:
In Reply to Parent Post by Jason2007 View Post

I am also looking for some form to record customer compliants. I appreciate if you have and can share with me?

Thanks.
ISO 10002 also has an example complaint form in Annex B and a complaint follow-up form in Annex D.
Thanks to howste for your informative Post and/or Attachment!
Reply

Lower Navigation Bar
Go Back   The Elsmar Cove Business Systems and Standards Discussion Forums > >

Bookmarks



Visitors Currently Viewing this Thread: 1 (0 Registered Visitors (Members) and 1 Unregistered Guest Visitors)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Forum Search
Display Modes Rate Thread Content
Rate Thread Content:

Forum Posting Settings
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Emoticons are On
[IMG] code is On
HTML code is Off


Similar Discussion Threads
Discussion Thread Title Thread Starter Forum Replies Last Post or Poll Vote
Does ISO 9001 require CARs for all customer complaints? QAguygoqa Customer Complaints 2 28th February 2018 03:43 PM
Customer Feedback System including Customer Complaints - Documented Procedure somashekar ISO 13485:2016 - Medical Device Quality Management Systems 10 1st February 2018 05:11 PM
Consideration for Suppliers in ISO 9001 - Investigating customer complaints rnsvasan IATF 16949 - Automotive Quality Systems Standard 7 28th December 2009 07:02 PM
Corrective Actions for Customer Complaints - Do ALL complaints have to be Answered? dbulak Customer Complaints 8 20th November 2002 02:07 PM
Customer Complaints - Potential cause of nonconformity - ISO 9001:1994 4.14.3 a) AJPaton Customer Complaints 6 29th May 2000 09:29 AM



The time now is 06:22 PM. All times are GMT -4.
Your time zone can be changed in your UserCP --> Options.



Misc. Internal Links


NOTE: This forum uses "Cookies"