V
virajs
Dear friends,
we do have a complaint handling procedure in place. According to the Financial Service Commission in Mauritius, we, insurance company, are required to appoint a Complaints Coordinator to deal and resolve complaints from clients.
Please refer to clause 5.3.2 of the above mentioned standard:
'The complaints-handling management representative should be responsible for the following:
a) establishing a process of perfomance monitoring, evaluation and reporting'
Please explain how this is to be done?
Kindly also elaborate on the segregation of duty of the Complaints Coordinator and the Management Representative as per this standard.
thanks in advance
rgds
viraj
we do have a complaint handling procedure in place. According to the Financial Service Commission in Mauritius, we, insurance company, are required to appoint a Complaints Coordinator to deal and resolve complaints from clients.
Please refer to clause 5.3.2 of the above mentioned standard:
'The complaints-handling management representative should be responsible for the following:
a) establishing a process of perfomance monitoring, evaluation and reporting'
Please explain how this is to be done?
Kindly also elaborate on the segregation of duty of the Complaints Coordinator and the Management Representative as per this standard.
thanks in advance
rgds
viraj
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