D
dbulak
A simple question. Refering to the new ISO standard, do all customer complaints/rejects that we get have to be answered with our own corrective action. Is this implied in the new stardard or am I just missing the section where this is stated?
Yes, I am refering to the new ISO 2000 standard. I agree with about the having the documented procedure. However, at our other facility the ISO Representative is writing a corrective action for all customer complaints. This rep has been working with one of the auditors on this issue and claims it is the way to go.
Any help would be appreciated.
Yes, I am refering to the new ISO 2000 standard. I agree with about the having the documented procedure. However, at our other facility the ISO Representative is writing a corrective action for all customer complaints. This rep has been working with one of the auditors on this issue and claims it is the way to go.
Any help would be appreciated.