Q
QAguygoqa
QA Pros:
Is it required to generate a corrective action for all customer complaints? or what other action would be more value added to the QMS. We don't want to be writing CARs for everything unless addressing a CAR adds value to our QMS.
It seems to me that everyone reacts to any nonconforming issue by wanting to generate a CAR, even thought they might not want to do it. How does the standard ISO 9001-2015 views this item.
Is it required to generate a corrective action for all customer complaints? or what other action would be more value added to the QMS. We don't want to be writing CARs for everything unless addressing a CAR adds value to our QMS.
It seems to me that everyone reacts to any nonconforming issue by wanting to generate a CAR, even thought they might not want to do it. How does the standard ISO 9001-2015 views this item.