The Cove Business Standards Discussion Forums
Does ISO 9001 require CARs for all customer complaints?
UL - Underwriters Laboratories - Health Sciences
Does ISO 9001 require CARs for all customer complaints?
Does ISO 9001 require CARs for all customer complaints?
Does ISO 9001 require CARs for all customer complaints?
Does ISO 9001 require CARs for all customer complaints?
Does ISO 9001 require CARs for all customer complaints?
Does ISO 9001 require CARs for all customer complaints?
Does ISO 9001 require CARs for all customer complaints?
Does ISO 9001 require CARs for all customer complaints?
Does ISO 9001 require CARs for all customer complaints?
Go Back   The Elsmar Cove Business Systems and Standards Discussion Forums > >
Forum Username

Elsmar Cove Forum Visitor Notice(s)

Wooden Line

Does ISO 9001 require CARs for all customer complaints?


Monitor the Elsmar Forum
Sponsor Links




Courtesy Quick Links


Links Elsmar Cove visitors will find useful in the quest for knowledge and support:

Jennifer Kirley's
Conway Business Services


Howard's
International Quality Services


Marcelo Antunes'
SQR Consulting, and
Medical Devices Expert Forum


Bob Doering
Bob Doering's Blogs and,
Correct SPC - Precision Machining


Ajit Basrur
Claritas Consulting, LLC



International Standards Bodies - World Wide Standards Bodies

AIAG - Automotive Industry Action Group

ASQ - American Society for Quality

International Organization for Standardization - ISO Standards and Information

NIST's Engineering Statistics Handbook

IRCA - International Register of Certified Auditors

SAE - Society of Automotive Engineers

Quality Digest

IEST - Institute of Environmental Sciences and Technology


Some Related Topic Tags
customer complaints and customer found nonconformance
Reply
 
Thread Tools Search this Thread Rate Thread Content Display Modes
  Post Number #1  
Old 28th February 2018, 01:53 PM
QAguygoqa

 
 
Total Posts: 13
Question Does ISO 9001 require CARs for all customer complaints?

QA Pros:

Is it required to generate a corrective action for all customer complaints? or what other action would be more value added to the QMS. We don't want to be writing CARs for everything unless addressing a CAR adds value to our QMS.

It seems to me that everyone reacts to any nonconforming issue by wanting to generate a CAR, even thought they might not want to do it. How does the standard ISO 9001-2015 views this item.

Sponsored Links
  Post Number #2  
Old 28th February 2018, 03:15 PM
Sidney Vianna's Avatar
Sidney Vianna

 
 
Total Posts: 9,347
Re: Does ISO 9001 require CARs for all customer complaints?

Quote:
In Reply to Parent Post by QAguygoqa View Post

Is it required to generate a corrective action for all customer complaints?
No. Sometimes a customer complaint is unjustified and there is nothing the organization can do, in a cost-effective way, to change the system.

So, sometimes, a conscious decision not to trigger a corrective action, after the analysis of a customer complaint might be the proper course of action. Having said that, you have to be very careful about who is granted responsibility and authority to review the complaints, because, defensiveness might set in and customers might not be given the proper attention they deserve.
Thank You to Sidney Vianna for your informative Post and/or Attachment!
  Post Number #3  
Old 28th February 2018, 03:43 PM
Marc's Avatar
Marc

 
 
Total Posts: 26,555
Re: Does ISO 9001 require CARs for all customer complaints?

Also see:

Justification for No CAPA in Complaint Files

Corrective Action against Customer Complaints

Is a Nonconformance Report required for every Customer Complaint?

Does every nonconformance require a corrective action?
Thank You to Marc for your informative Post and/or Attachment!
Reply

Lower Navigation Bar
Go Back   The Elsmar Cove Business Systems and Standards Discussion Forums > >

Bookmarks



Visitors Currently Viewing this Thread: 1 (0 Registered Visitors (Members) and 1 Unregistered Guest Visitors)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Forum Search
Display Modes Rate Thread Content
Rate Thread Content:

Forum Posting Settings
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Emoticons are On
[IMG] code is On
HTML code is Off


Similar Discussion Threads
Discussion Thread Title Thread Starter Forum Replies Last Post or Poll Vote
Do all Customer Complaints require Root Cause Analysis? Ka Pilo ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 9 3rd May 2011 12:54 PM
Consideration for Suppliers in ISO 9001 - Investigating customer complaints rnsvasan IATF 16949 - Automotive Quality Systems Standard 7 28th December 2009 07:02 PM
How should customer complaints be handled to comply with ISO 9001? Jason2007 Customer Complaints 4 26th July 2007 11:25 AM
Corrective Actions for Customer Complaints - Do ALL complaints have to be Answered? dbulak Customer Complaints 8 20th November 2002 02:07 PM
Customer Complaints - Potential cause of nonconformity - ISO 9001:1994 4.14.3 a) AJPaton Customer Complaints 6 29th May 2000 09:29 AM



The time now is 08:59 PM. All times are GMT -4.
Your time zone can be changed in your UserCP --> Options.



Misc. Internal Links


NOTE: This forum uses "Cookies"