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Can any one tell me the difference between cost of quality and cost of poor quality? Our company has a metric called cost of quality (COQ) where we calculate the entire scrap rate, internal sorting cost, all that stuff. We also have separate PPM metric.
What I think is all these metrics should go under COPQ. All these scrap, sorting cost, PPM etc, are separate metrics under Cost of poor quality.
Can anyone comment on this please.
thanks in advance
What I think is all these metrics should go under COPQ. All these scrap, sorting cost, PPM etc, are separate metrics under Cost of poor quality.
Can anyone comment on this please.
thanks in advance