A
Andrews
What does "process audit" really mean and how different is it from product audit ?
What are the steps to conduct one?
What are the steps to conduct one?
Originally posted by YKT
A lot of companies overlook the delivery process, where IMO is one of the important area.
I agree with you - if they arrange the trucking they should be responsible. But, it seems that according to 7.5.5, you are responsible to package the product so that it arrives conforming:Originally posted by Craig H.
YKT
Interesting you should say this. We have a lot more problems with "trucking complaints" than we do with complaints about our product. We sell FOB, our plant, and our customers usually arrange trucking, including choosing the trucker.
Well, some of the ones they choose have got to be doing "loop the loops", or some similar manuver, before they deliver to the customer. Broken and shifted bags are our fault, though (though legally, it should be between the customer and Evil Kenevil trucker).
Does anyone have experience effectively handling a similar situation?
Craig
7.5.5 Preservation of product
The organization shall preserve the conformity of product during internal processing and delivery to the intended
destination. This preservation shall include identification, handling, packaging, storage and protection.