Mikishots
Trusted Information Resource
I've recently completed my Probitas authentication for AS9100D Lead Auditor, and a question came up that elicited an unclear response from our trainer. The question surrounds the use of the term "issues" in Clause 4.1: "The organization shall determine internal and external issues (my emphasis) that are relevant to its purpose and its strategic direction...". Clause 6.1.1 goes on to state "When planning for the quality management system, the organization shall consider the issues (my emphasis) referred to in 4.1 and the requirements referred to in 4.2 and determine the risks and opportunities that need to be addressed....".
My question: what is the intended definition of "issues"? Why would the standard use both terms together and not just one? An issue is a risk to me...I've yet to come across an issue that was not seen as a negative occurrence.
My question: what is the intended definition of "issues"? Why would the standard use both terms together and not just one? An issue is a risk to me...I've yet to come across an issue that was not seen as a negative occurrence.