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Business Procedure/Service Delivery Procedure
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Business Procedure/Service Delivery Procedure
Business Procedure/Service Delivery Procedure
Business Procedure/Service Delivery Procedure
Business Procedure/Service Delivery Procedure
Business Procedure/Service Delivery Procedure
Business Procedure/Service Delivery Procedure
Business Procedure/Service Delivery Procedure
Business Procedure/Service Delivery Procedure
Business Procedure/Service Delivery Procedure
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  Post Number #9  
Old 24th June 2015, 07:02 AM
AndyN's Avatar
AndyN

 
 
Total Posts: 8,459
Caution Re: Business Procedure/Service Delivery Procedure

Quote:
In Reply to Parent Post by wmsjte View Post

Hi there, hoping I can get some advice please.

We are paying a consultant to advise on our ISO9001, but to save costs I am creating the manual and all documents.

One of the documents she has told me I need is one called "Business Procedure" she said I could call it what I wanted but basically had to be no more than 4 pages long and to contain our business procedures.

I also need one for Service Delivery.

We are a really small company (3 people) does she basically want me to outline our day to day running of the business? does anyone perhaps have an example I could look at to get an idea of what she is wanting.

Thanks in advance
Wait! You are paying a consultant and you don't know what they want, so are asking us? Time to fire your consultant! Firstly, I doubt that a 3 person company NEEDS a "Business Procedure" and is "service" in your "scope".

I'm not feeling comfortable this consultant knows their stuff here...

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