Writing a Quality Assurance Plan for a Proposal

[plmoore]

Hello Everyone,
This is probably on this site somewhere, but I am unable to find it. I have been blessed with the task of writing a Quality Assurance Plan for a proposal we are working on. To be honest, I don't even know where to begin. My experience in the Quality field is limited to documentation, but my company officers feel I am the person for the job of Quality Manager. I have learned very much from this site and I thank Goodness you all are here.

Anyway, back to my dilemma. If anyone has a QA Plan template or sample, that would be most wonderful!

I forgot to mention we are a service company.

I appreciate all of your help.

Have a wonderful day!
Thanks,
Pam

 

[Gert Sorensen]

Re: Quality Assurance Plan Help!

Have you browsed the threads listed at the bottom? It should be related subjects.

 

[Jen Kirley]

Re: Quality Assurance Plan Help!

Please see this attachments thread, where I have found a number of examples for you to look at.

 

[BradM]

Re: Quality Assurance Plan Help!

Hello there! You have come to the right place! The Cove relishes such opportunities!

1. Make sure you have total buy-in/ support from management. This will take some time/effort/ and money.

2. I would suggest that while it may not be in your scope to become certified, the ISO specifications would be a great roadmap.

3. I guess I would suggest starting off with the general, and going to the basics. What do you do? How do you do it? Who are your customers?

4. Next, the plan should include some level of process mapping. What are the different variable that affect your service?

5. Finally, develop some metrics that you will measure. Service Quality is an elusive, complex construct. What will your organization consider measures of quality?

these are some starters. Like Gert suggested, there are some posts at the bottom that will also benefit you.

 

[al40]

Re: Quality Assurance Plan Help!

Here's one I found on here by doing a search for a quality plan. The search engine here is very good, hope this helps you out.

Also if you look at the bottom of your page there should be some potential links for you to search.

Best Regards,

al40

 

[plmoore]

Thank you all so very much for all of your suggestions and the great links. I'm sure I will get the hang of all of this soon, especially with such a wonderful forum as this.
Pam

 

[JaneB]

Pam,

ISO has published guidelines for quality plans which is very useful:
ISO 10005:2005, Quality Management Systems - Guidelines for Quality Plans.
Covers everything from scope & content to resources & requirements, and includes some simplified examples.

 

[Moataz]

Hi Sirs,

I am very blessed for joining this Forum.
I have a member of Quality Management at university, and recently I have appointed to lead the Quality Team Assurance (QTA)but I have not enough knowledge in this field and I am charge of preparing QTA plan.
I wil be happy for your help.

Best Regards

Moataz,

 

[curryassassin]

Hey guys,
Why make the Quality Plan a separate entity? Why not build the quality requirements into the proposal? Incidentally, the example plan attached by al40 is a Quality Manual, right?

 

[WARRIORR 510]

Hello,

I have been given the enviable task of writing a Quality Assurance statement for a small cleaning company but i am not really sure how to go about it and where to start.

Could anybody help

Thanks

Neil.