General Documentation Question-Training Center Process

S

Sardokar

Somewhat :topic: in that it doesnt answer the Op question , but its a similiar problem

So if i understand right, if we take the example of a knowledge center ( training) the standard does not require all the employees (instructors)that work in this knowledge center to have access to the knowledge center procedure?

For info our knowledge center procedure deals with more than just room reservation and teaching, it deals with customer inquiries, manual ordering,classroom problem solving etc...and contains a copy of the forms used.

I can somewhat see the reasoning of our KC Manager , in that maybe the instructor dont need to be aware of all this, but nevertheless should be deprived of consulting the procedure altogether? is it the right of the KC manager to refuse to let his instructors to look at the procedure?


In the same thought pattern , shouldnt we put at the disposition of All the sales people the sales procedure? or can we just "explain it" to them

Thanks for the help
 

Coury Ferguson

Moderator here to help
Trusted Information Resource
General Documentation Question-Training Center Process Procedures

I have moved this post and renamed it (from ISO9001...Spanish translation) the post was not addressing the OP questions, in regards to Spanish Translation of Procedures, and was a different question.
 

Jen Kirley

Quality and Auditing Expert
Leader
Admin
I can't imagine why training center instructors would not have access to training center procedures. Unless there are trade secrets, sensitive data or confidentiality issues, I would think the procedures would be available to anyone in the department.
:2cents:
 
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