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Tips for dealing with third party auditors

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as9100 revision d (2016), audit questions, audits and auditing, third party audits and auditing
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  Post Number #1  
Old 13th November 2017, 10:02 AM
kylerf

 
 
Total Posts: 30
Thank You! Tips for dealing with third party auditors

Hello,

We will be going through our 2nd phase AS9100D certification audit at the end of the month and there will be 2 auditors. I am the internal auditor for this company and just found out that one of the auditors will be assigned to me. I myself have only had experience with AS9100D for about 2 months now so i am still absorbing all the knowledge i can.

so my question is..... do you guys have any tips for someone that has never dealt with third party auditors before? What will they be looking for? I am not sure which processes we will be assigned to yet so the answers will probably have to be pretty generic.

Maybe this post can help someone else besides me in dealing with CB.
Thanks to kylerf for your informative Post and/or Attachment!

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  Post Number #2  
Old 13th November 2017, 10:23 AM
Eredhel

 
 
Total Posts: 295
re: Tips for dealing with third party auditors

3rd party auditors are just like anyone else, it depends on the person. Understanding their personality and then building a relationship with them will go a long way. It can help you know when to push and when to learn. Be careful that an auditor doesn't try to force things that aren't actually required, "show me the shall", otherwise you'll get a bloated system that isn't about your organization at all. But also be careful and understand it's all political capital and you want to spend it wisely. My very first audit I tried to understand our QMS the best I could beforehand and then followed the auditor's lead with rare thought out challenges. As I gained more knowledge I learned to do more during an audit.

They're going to find something, so don't worry about that . And like anything in life we learn by repetition, so there really isn't any substitute for being around them as much as you can.
Thank You to Eredhel for your informative Post and/or Attachment!
  Post Number #3  
Old 13th November 2017, 12:42 PM
Sidney Vianna's Avatar
Sidney Vianna

 
 
Total Posts: 9,319
Re: Tips for dealing with third party auditors

Quote:
In Reply to Parent Post by kylerf View Post

I am not sure which processes we will be assigned to yet so the answers will probably have to be pretty generic.
The CB has to send to send you an audit plan based on what they found during stage 1.

As how to interface with the auditor, be:
  • Professional
  • Honest
  • Punctual

Auditors come in all sizes and shapes, degrees of competence and knowledge.
Thanks to Sidney Vianna for your informative Post and/or Attachment!
  Post Number #4  
Old 13th November 2017, 03:09 PM
RCH2016

 
 
Total Posts: 30
Re: Tips for dealing with third party auditors

I was told early on to try not to volunteer information, and avoid assuming you see where a line of questioning is going. They will lead you there. Also, try to relax.
Thanks to RCH2016 for your informative Post and/or Attachment!
  Post Number #5  
Old 13th November 2017, 03:14 PM
Golfman25

 
 
Total Posts: 1,463
Re: Tips for dealing with third party auditors

Start by downing a fifth of vodka before they show up. That will make the audit a breeze.

But really Sidney is correct. You should be given an audit plan so you know what areas will be covered. The biggest thing to me is to figure out how to bridge the gap between auditor language and us normal folks. Auditors come in with preconceived ideas how everyone does it -- things they have seen in the past. If you're different, make sure you're aware of it and able to explain it.

For example a while back we got hit on metrics. We didn't "review" them. Auditor was looking for some type of record, summary, etc. It actually took me a year to figure out where the disconnect was between myself and the auditor. What she missed is that I, myself, as top manager also calculated the metrics. So calculation and review where done together. She was thinking beuracracy where management is disconnected vs our company where we were engaged every day.
Thanks to Golfman25 for your informative Post and/or Attachment!
  Post Number #6  
Old 13th November 2017, 03:23 PM
Marc's Avatar
Marc

 
 
Total Posts: 26,666
Re: Tips for dealing with third party auditors

Quote:
In Reply to Parent Post by Sidney Vianna View Post

The CB has to send to send you an audit plan based on what they found during stage 1.

As how to interface with the auditor, be:
  • Professional
  • Honest
  • Punctual

Auditors come in all sizes and shapes, degrees of competence and knowledge.
Add:

KNOW, and understand, the standard(s) (and customer requirements) you are being audited to and KNOW your company's business systems.

Also see: Audit_Guide_N_20130430.pptx

https://elsmar.com/Forums/fileslist....criteria=audit

Employee and Escort Pre-Audit Training.pptx

And more in the Cove_Members Directory
Thanks to Marc for your informative Post and/or Attachment!
  Post Number #7  
Old 13th November 2017, 03:51 PM
AndyN's Avatar
AndyN

 
 
Total Posts: 9,118
Re: Tips for dealing with third party auditors

I believe the best approach is not to wait to be asked. Be prepared. Know the process, how it's measured/monitored, what results are being achieved against the objectives set and what actions are planned/taking place. Do NOT wait to be asked. Take control. It gives less chance to be thrown a curved ball, with a deer in the headlights response - which isn't desirable.
Thanks to AndyN for your informative Post and/or Attachment!
  Post Number #8  
Old 13th November 2017, 10:50 PM
Sidney Vianna's Avatar
Sidney Vianna

 
 
Total Posts: 9,319
Re: Tips for dealing with third party auditors

Quote:
In Reply to Parent Post by kylerf View Post

just found out that one of the auditors will be assigned to me.
As part of the audit protocol, the organization normally assigns a escort guide to assist the external auditor in getting to the proper areas and people that s/he needs to interview. Don't think that YOU will be responsible for answering all the questions asked by the external auditor. The questions should be posed to the process owners and doers, not you.

Actually, you should refrain from answering questions not directed at you.
Thank You to Sidney Vianna for your informative Post and/or Attachment!
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