On the subject of satisfaction, here's an experience you can note. With a previous company, I lead the effort to become ISO 9001 certified. Our registrar was ABS Quality Evaluations. And, in the beginning they did a great job. We were pleased. After about a year and two surveillance audits, they stopped a practice I really liked. That was to provide a forum to feedback on the process and the auditor performance. Now, I am with a new company and Smither's Quality Assessments is our registrar for ISO 9002/QS-9000. We have been very pleased. Notice that ABS-QE is not the registrar. The main reason I did not re-select them was the difficulty in providing feedback. It's as if they don't any longer want to hear their customers' voice.