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What to do when Employees are not following Instructions - Page 9

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employee error, employees (general), instructions (general), procedures (general), responsibilities
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  Post Number #65  
Old 29th May 2017, 05:28 AM

Total Posts: 19
Re: What to do when Employees are not following Instructions

We can classify in to two,

1. Intentional - You can do nothing other than TOP MANAGEMENT focus. The top management shall speak \ emphasis the requirement.

2. Unintentional\ carelessness - That's the responsibility of the MR \ Process owner to improve the QMS to such a level with fool proof methodologies. You can improve this methods though periodic review of Systems FMEA.

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  Post Number #66  
Old 29th May 2017, 09:09 AM
charanjit singh

Total Posts: 112
Re: What to do when Employees are not following Instructions

Nothing happens without a cause - unless it is an earthquake or other natural phenomenon.

When the employees are not following the instruction, there is need to find out the cause and address the same. Human behavior springs both from emotions and rationality. Quite often one is 'masked' by the other and the reasons given by the employees may not be the underlying ones. If you a capable HR person he/she should be able to find out why and the management can address the same.

When decision makers lose touch with the grass-root level personnel, or when they are indifferent (or even hostile at worse) to the genuine needs and expectations of their employees, you can always expect problems of this nature.
Thanks to charanjit singh for your informative Post and/or Attachment!

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