For the IATF 16949 section 8.4.1.2, Supplier Selection Process, a question that frequently comes up is what is the scope of suppliers that should be included in this process. For example, do all of our providers need to be a part of this process? Do providers of services, such as a third party sorting company, need to be a part of this process? Is there a definition somewhere that defines what type of suppliers need to be a part of the definition of external providers?
IATF 16949 Clause 8.4.1.2 - Supplier Selection Process - Service Providers
- Thread starter bkirch
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DeeDeeM
Starting to get Involved
According to ISO 9000-2015 :"A provider is a person or an organization that supplies or provides products or services. Providers can be either internal or external to the organization. Internal providers supply products or services to people within their own organization while external providers supply products or services to other organizations."
So but in that case external providers are also providers of internet, electricity, nitrogen, water , transport services, the Customs, certification organizations, offices for translation and legalization of documents used...
Should they be included in the supplier selection and evaluation process?
How to select/ evaluate:
- the supplier who is the only one providing a specific service and there is no benchmark possibility?
- the supplier who is the only regional representative for the service/ goods ;
So but in that case external providers are also providers of internet, electricity, nitrogen, water , transport services, the Customs, certification organizations, offices for translation and legalization of documents used...
Should they be included in the supplier selection and evaluation process?
How to select/ evaluate:
- the supplier who is the only one providing a specific service and there is no benchmark possibility?
- the supplier who is the only regional representative for the service/ goods ;
P
Pepper63
Our auditor interprets the requirement to apply to any external provider that can affect production or significantly impact the business. We are expected to have criteria established for external IT services, machine design, etc. They are not all certified to ISO or something relevant to their field. We want them to remain as a supplier, but must have criteria that they can achieve, which can be challenging.
It sounds to me that your auditor is out in left field. Did you receive any non-conformities for this?
Your power utility (electricity) can significantly affect your production, but can you "disqualify" them? If you can't disqualify them, what is the point?
Using ISO/TS 9002 and the IATF 16949 document to decipher this:
Your organization needs to determine which externally provided materials, components and services form part of the final product, or are critical for the product conformity to requirements or provision of services that could impact customer satisfaction. You must consider external providers that affect your ability to satisfy customer requirements, such as sub-assembly, sequencing, sorting, rework, special processes, transportation and calibration services.
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P
Pepper63
We didn't receive any NC's last time but the auditor will sharpening the pencil for next time. We got a stern suggestion to include external IT and machine builders. These type providers aren't the same as utility companies. We have a choice who we use for IT and machine building, which is part of the select, eval, re-eval process.
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Not sure the justification of external IT providers. Machine builders may fall under process design requirements.
I'd suggest that you provide feedback to the CB on their auditor's approach. This business of "warning" and "sharpening pencils" is messed up! Who the heck do they think they are (I've heard other such comments, so I know it's not limited to your auditor). Machine builders have ZERO to do with your supplier development/selection process! Even the automotive folks dropped the old "Tooling and Equipment" supplement for QS-9000 because it was a runaway success!
Maybe, but they brought it all back by not allowing an exemption for manufacturing process design. So if you have a machine builder or tool & die maker designing things for your process, you may be stuck. I certainly can see an auditor going that way.
Nothing to do with an auditor.
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