How do we document and measure a service we do not provide?

M

Mrs Tucker

Our business does not "repair our parts" so everyone is saying we don't do the service provisions of paragraph 8.2, or the sub-paragraphs of 8.2, that mention servicing.

So my question is ..... how do we document and measure a service we do not provide but are not allowed to call out as an exception?
 

Golfman25

Trusted Information Resource
Re: Process Effectiveness and Efficiency (IATF 16949)

It's just not applicable to your organization. Same with all the embedded software provisions.
 
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