Q
qualityboi
How do you write up an audit finding when you observe that personnel are not following procedures?
I disagree.AndyN said:You don't - because it's not helpful!
Cari Spears said:I disagree.
Write up a nonconformance to your internal procedure. Then everyone will be forced to look at the procedure and either revise it or delete it - or they may decide to address the reason personnel aren't following it.
Either way - if people aren't following established procedures - the people in charge need to determine why.
AndyN said:You don't - because it's not helpful!
So bring it to management's attention and revise or delete the procedure. Why wouldn't someone want to know that procedures aren't being followed?AndyN said:If what's being achieved is a 'quality' result, then the procedure is probably wrong
AndyN said:You don't - because it's not helpful!
What you won't get is effective or even appropriate corrective action, from such a finding. I believe that this type of audit report is what drives management nutz. You're only telling them half the info they need to get the issue corrected! Just like any 'puzzle' you need two bits of data.
So, even though they weren't 'following procedures', was the result satisfactory? Did the 'product' meet the internal or customer requirements, because, if so, then the procedure needs to be changed.
If not, then we need to find out what to do about sub-standard product (contain etc.) and then find out why the folks didn't 'follow' the procedure.
You see, one solution is infinitely easier to fix, if you include what's 'effective' as part of the audit finding!
Andy