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ccochran
Here's an interesting challenge for the fine minds of this forum. It follows on a discussion regarding 'quality objectives.'
You and a partner are performng an ISO 9001 audit on a meduim-sized company that manufacturers widgets. The company has developed and deployed 5 quality objectives:
1. Improve sales by 40%
2. Improve profit by 20%
3. Reduce energy consumption by $1 million
4. Reduce loss time accidents to 0
5. Reduce product rework to 0.2% of total production
Your auditing reveals more facts regarding these objectives:
*** The company does not call their quality objectives by that name. They are called business objectives, and their quality manual defines them as such.
*** You interview 15 people in various departments, and all of them are able to describe the objectives and exactly how they contribute to them in their jobs.
*** Records of management review indicate that the objectives are covered and progress is reviewed.
*** The company has made improvements in 3 of the objectives in the past year. Specific plans are in place to improve the others.
Your partner you’re auditing with wants to write a nonconformity against the quality objectives. You’re considering it. Is there a nonconformity?
If you decide there’s a nonconformity, you must write it in a two part format:
REQUIREMENT: Exactly what they organization has committed itself to doing.
FINDING: Exactly what the organization has done that contradicts the commitment in the requirement.
What is your decision?
Craig
You and a partner are performng an ISO 9001 audit on a meduim-sized company that manufacturers widgets. The company has developed and deployed 5 quality objectives:
1. Improve sales by 40%
2. Improve profit by 20%
3. Reduce energy consumption by $1 million
4. Reduce loss time accidents to 0
5. Reduce product rework to 0.2% of total production
Your auditing reveals more facts regarding these objectives:
*** The company does not call their quality objectives by that name. They are called business objectives, and their quality manual defines them as such.
*** You interview 15 people in various departments, and all of them are able to describe the objectives and exactly how they contribute to them in their jobs.
*** Records of management review indicate that the objectives are covered and progress is reviewed.
*** The company has made improvements in 3 of the objectives in the past year. Specific plans are in place to improve the others.
Your partner you’re auditing with wants to write a nonconformity against the quality objectives. You’re considering it. Is there a nonconformity?
If you decide there’s a nonconformity, you must write it in a two part format:
REQUIREMENT: Exactly what they organization has committed itself to doing.
FINDING: Exactly what the organization has done that contradicts the commitment in the requirement.
What is your decision?
Craig