Debbie
I've helped recruitment agencies here set up their system. The agencies do a different sort of recruitment than you probably do, they were manpower for overseas employment.
Anyway, the recruitment process would be somethink like...
1) Contract - the agreement with employer - the control here is your contract review
2) Candidate sourcing - how you find candidates. The control here could be you supplier control or what you do to make sure you've got good methods to find applicants. Are you using the right newspapers, media or whatever.
3) Pre-Screening - filtering the applicants to ensure basic qualifications meet the employer criteria eg age, experience, sex etc. So this is basically a review of the candidate resumee against employer specs.
4) Selection - the controls you have to ensure you find the best person for the job. This depends who is doing the selection. maybe you interview or maybe you just send the resumee for employer to check.
5) Validation - There are probably various checks you do to verify the candidate meets the requirements. Some of these checks may come at screening/selection stage eg do you have copy of degree, emplyment references etc. AT this post selection stage you may verify those eg phone employer to check references etc.
6) Delivery - arrangements you make for recruit to start work. So you need to send copies of documents (eg dgree certificate) to employer. Maybe there is oother paperwork involved eg company induction, contract signing.
7) Close/Sign off - there will be some activities to close the order and file all relevant records.
This is for recruiting for employer. You may have a another process (or build into above) where you have a jobseeker registering with you and are doing placement.
Oh just remembered, a key point missing from above is where/when you tell the candidate about the job.
Sorry I couldn't help more but I don't have charts to upload and can't really write a process map on a webforum.
