Do we need to establish Quality Objectives per department?

[Raffy]

Hi
I'm currently in the process of documenting some of requirements in ISO9001:2000, Are we going to have an individually Quality Objectives? Do we need to establish Quality Objectives per department? Does it differ with company quality objective? Or the summary of individual quality objective comprises the quality objective of the company? Where can I get a sample copy of a quality objective, in which I can pattern? Is there a site wherein I can surf to find out on this?
Any feedback would be appreciated.
Thanks in advance,
Raffy

 

[Kevin Mader]

Originally posted by Raffy:

Hi

1) Are we going to have an individually Quality Objectives?
On an associate level, I would suggest not. A System is not a sum of its parts.

2) Do we need to establish Quality Objectives per department?
I would say yes to this, but they should tie into the Quality Policy you have created for your organization.

3) Does it differ with company quality objective?
They are not the same thing, but they are interrelated.

4) Or the summary of individual quality objective comprises the quality objective of the company?
No.

5) Where can I get a sample copy of a quality objective, in which I can pattern?
For this I ask, what is in your Quality Policy? Does it connect (or the same) as the aim of your organization?

6) Is there a site wherein I can surf to find out on this?
You are already here. Many knowledgeable people here willing to contribute to your success.
7) Any feedback would be appreciated.- We hope to receive the same from you.

Regards,

Kevin

 

[Raffy]

Hi Kevin,
Thanks for the immediate reply.

Quote: I would suggest not. A System is not a sum of its parts.
I thought its like adding each quality objectives, then by extracting some portion for each department and consolidate it into one.

Quote: I would say yes to this, but they should tie into the Quality Policy you have created for your organization.
When we say our quality objective, was it based from a point that it must be attainable?

Quote: For this I ask, what is in your Quality Policy? Does it connect (or the same) as the aim of your organization?
Our quality policy is basically the aim of our organization wherein its states that "is committed to the timely delivery of world-class services to our customers"...providing product of highest value and quality >>> with these do we need to expound it more comprehensive?

Quote: You are already here.
Many knowledgeable people here willing to contribute to your success. - And I thank everybody for contributing to my developments and success.

Thank you very much,
Raffy
[email protected]

 

[Kevin Mader]

Hello Raffy,

System components are interrelated. This means doing something to one component will have consequences (positive and negative) with other components. Having an objective of increased quality for the Quality Dept. and reduced piece price for Purchasing might be in conflict, or, harmonious. All objectives must be in harmony with each other as well as being in harmony with your Quality Policy. For a great example of System Thinking, please visit “dWizard’s Liar” established by one of the longtime contributors here at the Cove, Don Winton.

Objectives should be established within the System’s Capability. Statistical Process Control (run charts of processes for instance) can be used to determine the system/process limits. Setting objectives above the limits will undoubtedly cause system failures elsewhere with other components. Establishing Objectives is serious business and requires close attention and great understanding. They must be set within the process capability in order to drive improvement. Gains aren’t necessarily instantaneous. Many of them will take years to get to where you would like to be (i.e. world-class provider). Be patient.

Your Quality Policy looks o.k. to me. It must make sense to your organization as well as the other components in the system (which you also define). The word I like most is ‘value’. The AIM of any system is to create value or wealth for each component (i.e. profit is important to the organization where as it is not for the customer). Value statements included in a Quality Policy to me is imperative.

I hope this helps.

Regards,

Kevin

 

[Marc]

Also see:
http://Elsmar.com/ubb/Forum15/HTML/000132.html
and http://Elsmar.com/ubb/Forum15/HTML/000154.html

 

[Raffy]

Hi Kevin,
Thank you for the information you've shared, it benefit me a lot.
Quote:
"Your Quality Policy looks o.k. to me. It must make sense to your organization as well as the other components in the system (which you also define). The word I like most is ‘value’. The AIM of any system is to create value or wealth for each component (i.e. profit is important to the organization where as it is not for the customer). Value statements included in a Quality Policy to me is imperative."
Thank you for this, I think all we have to do now is to enhance it.
Marc,
I would like to thank you, too for the site you have provided on this forum. It helps.
Again, thanks to both of you.
Best regards,
Raffy
[email protected]

 

[Marc]

What the heck is the 'latest' on 'departmental quality' objectives?

This is almost fall of 2004 - What's 'high tech' with respect to department specific quality objectives requirements and expectations?

 

[C Emmons]

We dont have documented indiviual objectives by department, but:

We have 19 facilities and a corporate office. Corporate has set 4 primary objectives for our system as a whole. Each facility is required to go beyond that and identify what is important to their specific operation and track as appropriate.