Where to Start to Implement ISO 9001

Q

QualityKey

Hi all,

First, I would like to thank the Cove and all members. I would like to say that, for a while, I have been reading in all subjects related to ISO 9001, Process mapping, auditing etc. and have benefited from the wealth of information available.

This is my first time posting a thread here and I am seeking your advice for my case. I have been authorized to be the Project Manager to make it to the ISO 9001:2008 Certificate the soonest possible and with the minimal cost.

I work for a big organization 20,000 employees (Telecommunication Service Provider) and the area which we are going to cover for the certification is the operational sector (5000 employees).

We have so many subcontractors and consultation companies. Most processes are documented but in a different format. So there is a consultation company work for the Design Unit and they use their process and so on for some of the other units.

I feel that most of the things that are required by the ISO are available somewhere but it is either not in the same format or not very organize.

So my role now is to define the starting point and then define the gap and complete it then we will go for certification some time this year.

Therefore, my questions would be:
1- Where should I start?
2- How soon can I get the certificate? or at least be ready for it?
3- Would it be possible that I can use different format of work instruction and subprocess to close the gap in the QMS? or should i re-write them in one format?

Put in mind, that we have completed the L2 processes according to the eTOM framwork but I do not prefer to go any lower than that for now. So the high level processes across the sector are identified, however, the subprocesses/work instruction are in different format due to the dependency on some of the consultation companies/subcontractors.

I have thought to start with writing down the Quality Manaual as a strating point? is this the right way? I want the fastest and the easiest way towards being ready for certification then we can have another project for improvement?

Thanks in advance for any advice you can make. It is much appreciated!
 
B

BadgerMan

Re: Where to Start to Implement ISO9001

Therefore, my questions would be:
1- Where should I start?
2- How soon can I get the certificate? or at least be ready for it?
3- Would it be possible that I can use different format of work instruction and subprocess to close the gap in the QMS? or should i re-write them in one format?

Hello and welcome. :bigwave:

1. Have a gap analysis audit performed and documented by a qualified, competent, and impartial auditor.
2. It depends solely on the results of the gap analysis and how effective your corrective action system is in dealing with the discrepancies.
3. IMO, there is no issue with the different WI formats as long as they work for your organization and as long as your document control procedure details the process you use to create, review, approve, control, and revise the different types of documents.
 
T

Ted Schmitt

Re: Where to Start to Implement ISO9001

Hi QualityKey ! Welcome !

You already took the first step..... you found the Cove !!

20000 employees !!! wow !! sounds like fun !!!

Please do check the bottom of this page, you will see similar threads in regards to your situation. Check those thoroughly and I´m sure it will help with your initial doubts...

but answering one of your questions... leave the quality manual for last... it should be looked at as a summary of your QMS.

Please keep us posted on your progress as I´m sure we will also learn from your specific situation.
 
J

Jeff Frost

Re: Where to Start to Implement ISO9001

QualityKey

Everyone so far has given you good advice on the start but before you get too far along you should also have the following:

ISO 9000:2005, Quality management systems – Fundamentals and vocabulary.
ISO 9004:2000, Quality management systems – Guidelines for performance improvements

These two documents will help you with your ISO 9001:2008 journey. ISO 9000 is normative document meaning that the terms and definitions within this standard form part of the requirements of ISO 9001. ISO 9004, as it states in the title, is a guide which I have found useful in understanding concepts of ISO 9001.

Lastly don’t start your process by jumping to the Scope section of the standard. Read and understand the Forward section of the standard as it will give you a good grounding in process approach used within ISO 9001:2008.
 
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Q

QualityKey

Re: Where to Start to Implement ISO9001?

First, I would like to thank everybody for giving me a valuable advice, I really appreciate all you have given me.

Also, I would like to invite those who can add more of their experince, I do really need every piace of advice.

I will come back with more details!!
 
Q

QualityKey

Re: Where to Start to Implement ISO9001

Hi QualityKey,

Firstly, a warm welcome to the Cove :bigwave:

Regarding the ISO 9001 certification, pl refer to one of my earlier post for more information -

Wish you good luck !


Ajit Basrur,

Thank you for your advice. I looked up your implementation road map and I did download it, I would appreciate if you can help me with the Gap Analysis part. I want to meet the minimum of the ISO9001 requirements the soonest because I feel we do have most of them in place but it is difficult to judge how to match what is already implemented to what is required and vice versa.
Again, many thanks.
 
Q

QualityKey

Re: Where to Start to Implement ISO9001

Hello and welcome. :bigwave:

1. Have a gap analysis audit performed and documented by a qualified, competent, and impartial auditor.
2. It depends solely on the results of the gap analysis and how effective your corrective action system is in dealing with the discrepancies.
3. IMO, there is no issue with the different WI formats as long as they work for your organization and as long as your document control procedure details the process you use to create, review, approve, control, and revise the different types of documents.


BadgerMan

Thank you for your reply. My issue is how to analyze the gap. If we go for an external auditor to assess the gap then I am not sure how much it would cost rather I would appreciate if you have a check list that I can use to meet the minimum requirements. Also, would it be right if I ask to be assessed by CBs, would they offer such service or do they only go for a contract to do the assessment?

Also, it is great that we do not need to have the same format for the WI!!

Thanks.
 
Q

QualityKey

Re: Where to Start to Implement ISO9001

Hi QualityKey ! Welcome !

You already took the first step..... you found the Cove !!

20000 employees !!! wow !! sounds like fun !!!

Please do check the bottom of this page, you will see similar threads in regards to your situation. Check those thoroughly and I´m sure it will help with your initial doubts...

but answering one of your questions... leave the quality manual for last... it should be looked at as a summary of your QMS.

Please keep us posted on your progress as I´m sure we will also learn from your specific situation.

tedschimtt,

Thanks for your reply. I wanted to start with the QM because I think that most of the requirement are already in place and the system is running so I wanted to compile it and make it organized and also the QM would be the first document that an external auditor will look for? is this right?

I appreciate your help here and I will let you know the progress... Thanks
 
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