ISO 9001 and ISO 9004 - Can somebody briefly explain their difference?

[rvzdl6475]

hello everyone,

can you briefly share the difference between ISO 9001 and ISO 9004?

will greatly appreciate your inputs

thanks mucho

 

[Wizzkid]

im sure the below links will help you

 

[somashekar]

hello everyone,

can you briefly share the difference between ISO 9001 and ISO 9004?

will greatly appreciate your inputs

thanks mucho

ISO 9001:2008 specifies requirements for a quality management system where an organization needs to demonstrate its ability to consistently provide product that meets customer and applicable statutory and regulatory requirements, and aims to enhance customer satisfaction through the effective application of the system, including processes for continual improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements.
All requirements of ISO 9001:2008 are generic and are intended to be applicable to all organizations, regardless of type, size and product provided.
Where any requirement(s) of ISO 9001:2008 cannot be applied due to the nature of an organization and its product, this can be considered for exclusion.
Where exclusions are made, claims of conformity to ISO 9001:2008 are not acceptable unless these exclusions are limited to requirements within Clause 7, and such exclusions do not affect the organization's ability, or responsibility, to provide product that meets customer and applicable statutory and regulatory requirements.

ISO 9004:2000 This International Standard provides guidelines beyond the requirements given in ISO 9001 in order to consider both the effectiveness and efficiency of a quality management system, and consequently the potential for improvement of the performance of an organization. When compared to ISO 9001, the objectives of customer satisfaction and product quality are extended to include the satisfaction of interested parties and the performance of the organization.
This International Standard is applicable to the processes of the organization and consequently the quality management principles on which it is based can be deployed throughout the organization. The focus of this International Standard is the achievement of ongoing improvement, measured through the satisfaction of customers and other interested parties.
This International Standard consists of guidance and recommendations and is not intended for certification, regulatory or contractual use, nor as a guide to the implementation of ISO 9001.

These are abstracts from the ISO site and perhaps the simplest and the straight way to get the purpose of them.

 

[qusys]

hello everyone,

can you briefly share the difference between ISO 9001 and ISO 9004?

will greatly appreciate your inputs

thanks mucho

As SomeAsker said rightly, ISO 9001 is the standard against which an organization shall comply if they want to get certification and it is prescriptive, on the contrary ISO 9004 is a guideline for continuos improvement to get excellence for the organization. It is not prescriptive but the organization has a good reference to improve its processes in a structured fashion

 

[JaneB]

hello everyone,

can you briefly share the difference between ISO 9001 and ISO 9004?

will greatly appreciate your inputs

thanks mucho

9001 is the auditable Standard - ie, you can get certified to 9001.

9004 is a guideline and not auditable - ie, no one can be certified against it. But it's a great document for further improvement, going beyond 9001.

 

[Tammie Samuel]

Wow, This is great. I often wondered about this and there I go and stumble on this information. Thanks guys

 

[somashekar]

~~~ Welcome to the Cove Tammie Samuel ~~~

 

[Harigovindan]

ISO 9001 is the standard requirement which an organization shall comply to get the certification or to demonstate the ability of the organization to its customers where as ISO 9004 is guideline for process improvement, which is used by the organizations for countinual improvement after certification.

 

[howste]

ISO 9004:2009 is actually the latest version of 9004. It has been extensively updated in both structure and content from the 2000 version. Here's part of the introduction statement in the document:

This International Standard provides guidance to support the achievement of sustained success for any organization in a complex, demanding, and ever-changing environment, by a quality management approach.

The sustained success of an organization is achieved by its ability to meet the needs and expectations of its customers and other interested parties, over the long term and in a balanced way. Sustained success can be achieved by the effective management of the organization, through awareness of the organization's environment, by learning, and by the appropriate application of either improvements, or innovations, or both.

This International Standard promotes self-assessment as an important tool for the review of the maturity level of the organization, covering its leadership, strategy, management system, resources and processes, to identify areas of strength and weakness and opportunities for either improvements, or innovations, or both.

This International Standard provides a wider focus on quality management than ISO 9001; it addresses the needs and expectations of all relevant interested parties and provides guidance for the systematic and continual improvement of the organization's overall performance.

Here's a link to the ISO website describing the latest ISO 9004 version: http://www.iso.org/iso/pressrelease.htm?refid=Ref1263

 

[rvzdl6475]

thanks everyone for your inputs, truly helped me appreciate these two standards

here's another question:

i'm connected with a telco company....can my company seek certification for both 9001 and 9004 or should we focus on the 9001 first?