P
pearsonow
Good Morning (here at least) fellow covers,
As I said in another thread I am currently in the process of implementing ISO9001:2008. I went home last night and had a thought spinning through my brain for most of the night.....
When is a complaint a none-conformance? Is it valid to seperate the 2?
I "think" that customer complaints should almost always be a none-conformance, but what happens if a requirement isn't mentioned and the complaint is a result of this?
I would suggest our implied needs analysis has not been good enough and therefore there is a None-conformance lurking, but am happy to be persuaded otherwise.
Any thoughts?
Olly, stepping back to watch the show
As I said in another thread I am currently in the process of implementing ISO9001:2008. I went home last night and had a thought spinning through my brain for most of the night.....
When is a complaint a none-conformance? Is it valid to seperate the 2?
I "think" that customer complaints should almost always be a none-conformance, but what happens if a requirement isn't mentioned and the complaint is a result of this?
I would suggest our implied needs analysis has not been good enough and therefore there is a None-conformance lurking, but am happy to be persuaded otherwise.
Any thoughts?
Olly, stepping back to watch the show