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SOPs (Standard Operating Procedures) vs. Policies, Procedures and Work Instructions - Page 3

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Some Related Topic Tags
work instructions (wi), sop (standard operating procedure), policies and policy statements, procedures (general)
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  Post Number #17  
Old 11th November 2007, 11:21 PM
Patricia Ravanello

 
 
Total Posts: 307
Re: SOPs (Standard Operating Procedures) vs. Policies, procedures and work instructio

Here's a slightly different twist on system documentation.

Apart from the commonly identified levels, I include "Records and References" as the 5th level. Records and References typically represent "input to" or "output from" any of the many processes in the company.

Records and references may be "controlled" or "uncontrolled", and of "internal" or "external" origin...(controlled external: Customer-specific requirements, customer procedures, or controlled internal: Engineering Drawings, Business Plan, Training Plan, etc.).

Each system SOP is viewed as the "parent" document, which may have any number of "offspring", or "Work Instructions", which are created only when and where there is a need for more detail.
NO Work Instruction is an orphan. Each can be linked back to it's "parent" S.O.P.
The rest is relatively self-explanantory and/or repetitive....see attachment.

Patricia Ravanello
Attached Files: 1. Scan for viruses before opening, 2. Please report any 'bad' files by Reporting this post, 3. Use at your Own Risk.
File Type: pdf Visio-BOS Documentation Structure.pdf (144.4 KB, 961 views)
Thank You to Patricia Ravanello for your informative Post and/or Attachment!

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  Post Number #18  
Old 11th November 2007, 11:56 PM
JaneB

 
 
Total Posts: 3,518
Re: SOPs (Standard Operating Procedures) vs. Policies, procedures and work instructio

Good stuff, Patricia, and a good diagram to illustrate. I do like your clear thinking.
Thanks to JaneB for your informative Post and/or Attachment!
  Post Number #19  
Old 9th December 2007, 10:19 PM
RobQuality

 
 
Total Posts: n/a
Re: SOPs (Standard Operating Procedures) vs. Policies, procedures and work instructio

I think we will can all agree there is no right answer to this question except what is right for you and your organization. If you are ISO or TS certified, just make sure you do what you say youíre doing. Keep it simple.

To define question asked I will give my spin on it.
Level 1, Quality Manual. (I use Business System Manual) All associates in organization must embrace.)

Level 2, QSP = Quality system procedures. Documents which describe process however it does not give the details to do the job. These documents provide how the process works and references level 3 documents which provide the details to perform process. I.e. contract review, Control of quality records, Purchasing, etc..

Level 3, SOPís = Instructions which give details on how to do the job. I break this level into several different categories. MI for Machine instructions, AI for Assembly instructions, PIís for packaging instructions, PIís for process instructions. I do this so I can subgroup instructions to make documents easier to access for production associates. The are the value added documents in the organization for the more time you put into these the easier it will be to train associates and identify failures in the process for root cause analysis.

Level 4, Forms = Documents which are controlled and used to provide information or record data which can impact the quality or on time delivery of the product.

I hope this helps.
Robert
  Post Number #20  
Old 10th December 2007, 01:10 AM
20110108 Request

 
 
Total Posts: n/a
Re: SOPs (Standard Operating Procedures) vs. Policies, Procedures and Work Instructio

Try using ISO 9000:2005 for document definitions and ISO/TR 10013 for guidance on documentation.
  Post Number #21  
Old 9th March 2012, 04:53 PM
ronarendas

 
 
Total Posts: n/a
Re: SOPs (Standard Operating Procedures) vs. Policies, procedures and work instructio

I completely agree with JaneB. The difference between process and procedure is sometimes muddled, but I see Process as a series of actions (not steps here but procedures and WI) and operations that proceed from a point of input and lead to a result. These actions can include procedures by workers, computer processing, machine functioning, natural processes, time, etc..

A procedure is step-by-step instruction that defines major operations that can be divided into roles and responsibilities. WI are detail-oriented little operations performed by one worker as one task (one broken-down step in the larger procedure, for example).

Anyone confused?
  Post Number #22  
Old 10th March 2012, 02:19 AM
kgott

 
 
Total Posts: 1,027
Re: SOPs (Standard Operating Procedures) vs. Policies, Procedures and Work Instructio

In my organisation if I prepare a description of how the process works or how a task is done its called a QUAxxx. If the safety person prepares a document its a SAFxxx. If the projects people prepare a document its a PROxxx

Talk about the silo approach.

I keep telling them they are PRO-j-e-c-t documents. A procedue describes how a part of the process by which customer inputs get transformed into customer deliverables and that a work instruction (I'm sure theres a better name than that too) describes how a discrete part of that process is done.

For some xyz reason word "protocols" is used ubiquitously in safety these days and I'm stuffed if I know what they are???.

mitigate is used in place of 'control' now

When is the luancy going to end?

Sorry; but I do feel better now.
  Post Number #23  
Old 8th April 2015, 12:23 PM
ebidyke

 
 
Total Posts: n/a
Re: SOPs (Standard Operating Procedures) vs. Policies, procedures and work instructio

Quote:
In Reply to Parent Post by JaneB View Post

Whatever the client organisation likes and works for them. Some like SOP for everything (procedures, instructions etc), some loathe the term.

In general, I tend to think of them as roughly:
Level 1, Policy
Level 2, Process
Level 3, Procedure
Level 4, instruction/checklist etc. ('work instruction' if you insist)

But I work with organisations ranging from very small (a few people) up to very large (hundreds). Naturally the amount & type of doco they have varies accordingly.


Middle, usually - ie, procedures. Could also be processes.
I have seen some people say "Please give me you 'Method Statement'. Which level do you think such document belongs - under procedures or work instructions

Last edited by ebidyke; 8th April 2015 at 12:24 PM. Reason: sentence error
  Post Number #24  
Old 19th May 2017, 07:02 AM
massfrompak's Avatar
massfrompak

 
 
Total Posts: 31
Re: SOPs (Standard Operating Procedures) vs. Policies, Procedures and Work Instructio

good keep it up
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